PFG Money is committed to supporting the privacy principles and we comply with the Privacy Act, including the Australian Privacy Principles, which sets out our obligations for the protection of an individual’s personal information. PFG Money assures the confidentiality of your private information provided to us in due course while using any of the services.
This document sets out how we handle an individual’s personal information. This includes how we collect, use, disclose and store personal information.
For more details on;
Please read below.
When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include KYC information, credit data or an opinion about you.
Personal information may be collected only when you visit our website, apply for the use of services offered by us, request money transfer services offered through PFG Money or participate in any PFG Money promotions. This also includes any emails sent to us or on queries submitted and any feedbacks given, which are voluntarily submitted. We intend to collect your details depends on the purpose it was used that includes to process any money transfer requests, to avail products and services of PFG Money, which is of your interest or to provide you with further services or to answer or to forward any requests or enquiries.
Personal information collected includes name, address, telephone number or email id, financial information such as bank account details, or debit/credit card information, geographic location, IP address, other valid identification numbers as per the company policy, or date of birth, credit information from Credit Reporting Bodies. All the information we collect is with your approval, or as required by law and in compliance with Australian privacy principles.
Additionally, while visiting our website, we use a range of third-party tools (such as cookies) to collect website traffic information. The information we collect includes the type of internet browser being used, the top-level domain name (e.g. “.com”), dates and times of visits, addresses of pages accessed, and the documents downloaded. We collect this information to enhance your experience when you visit our website and to maintain, secure, and improve our website.
Usually, the main reason for collecting your personal information is to provide you with the services of PFG Money, without which we may not be able to offer certain services. We would require your personal information to:
The other reason we might use your personal information is to,
You always have the option of not identifying yourselves, or of using a pseudonym, when dealing with PFG Money in relation to a certain matter, but not all.
If you don’t identify yourself, PFG Money may not be able to offer you the information on all services and provide the products and services you would otherwise receive. PFG Money is required or authorized by or under an Australian law, to deal with our customers who have identified themselves before we offer our services; or on instances where it is impracticable for PFG Money to deal with customers who have not identified themselves or who have used a pseudonym.
We may share your personal information with other companies within the PFG Money Group (which includes the affiliated companies and partnering companies that offer services and products for distribution). The personal information that you provide us with will be disclosed to a third party, only if it is necessary to do so.
PFG Money holds personal information of its customers that was collected for a particular purpose (the primary purpose), we will not use or disclose the information for another purpose (the secondary purpose). Your personal information will be used and disclosed only for the purpose for which it is submitted.
We may also reveal your personal information when the law requires disclosure, to any credit reporting agencies which you have consented to, or to our co-branding or branding partners. PFG Money may also have to transfer your personal information overseas to complete the services requested by our customer, this will be always subject to Australian Privacy Principles.
You should be aware that your personal details may be disclosed in special situations in order to identify, contact or take legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property.
Apart from this, we may have to supply your details to third parties when they need to engage in providing services to you on our behalf. It is important for you to examine the terms and conditions and privacy policies of other websites which have links in pfgmoney.com.au.
You can access your personal information that we hold by writing to our office at PFG Money, PO BOX 842, Tullamarine, VIC - 3043. Alternatively, you contact us on info@pfgmoney.com.au or at 03-9012 6684. PFG Money will respond to your request within 30 days of such request is made. PFG Money will not charge you for making the request to access the personal information or for providing access to your personal information. However, we might charge a minimal fee if the personal information of your request requires research or preparation time.
PFG Money always takes all reasonable methods to maintain the accuracy of the information collected. We have the correction process that will help you to update any changes in your personal information. Our affiliates are also required to maintain these general standards while collecting personal information.
PFG Money supports all customers in updating their personal information by contacting us or visiting our office. We might ask for a supporting document to prove before amending any sensitive information.
We understand the importance of security of personal information and hence we strive hard to protect it from loss, misuse, unauthorized access, modification, alteration, or disclosure. You have the full authority to access and request the changes, modifications, and deletion of any personal information at any time as and when required. Such requests can be made by contacting us directly. Although data transmission over the internet cannot be guaranteed, we will take necessary steps to protect your personal information sent out to us from our online services. We assure you of making the best efforts in ensuring the security of your details on our systems. Once our dealing with you is completed, we endeavor to take reasonable steps to delete or permanently erase personal information if no longer required. Sometimes we will have to retain your information to comply with legal responsibilities.
PFG Money may make use of your personal information to offer its latest products and services or update you on any new promotional offer which we believe may be of good interest. However, you always have the option to inform us if you do not want to receive such offers anytime by contacting us.
PFG Money may exchange the personal information it holds within its organization and its affiliated companies or partnering companies so they can market their products and services to you.
PFG Money ensures the protection of the personal information of its customers. We will never request you to share your personal information via unauthorized email or fax. Kindly ensure you do not share any sensitive information with unauthorized individuals via unsecured emails, calls or fax. Please contact us immediately if you have been contacted by an unauthorized person, email, call or fax.
Talk to us first, if you find PFG Money breaching any of the privacy policy stated above. We will resolve your issue as a priority. We will try to resolve all issues pertaining to Privacy issues within 30 days internally. Please contact us on info@pfgmoney.com.au or call us on the number given below for any privacy issues you have with us.
If you cannot resolve your issue from the first point of contact, we will escalate the issue to the Compliance Team for the further processing. Alternatively, you can contact them on compliance@pfgmoney.com.au.
If you are still unsatisfied with the outcome, you can refer the complaint to the Office of the Australian Information Commissioner ("OAIC"). You can contact OAIC by visiting www.oaic.gov.au; email to enquiries@oaic.gov.au; calling 1300 363 992, If calling from outside Australia call: + 61 2 6123 5145, or writing to OAIC at GPO Box 5288, Sydney, NSW – 2001
In our ongoing effort to maintain an up-to-date privacy policy, please be aware that this policy is subject to revisions. We retain the right to make modifications at our sole discretion and these changes will take effect immediately once they are posted on this website. We encourage you to visit periodically in order to stay informed about any updates to our privacy policy.
If you have any concerns, you may feel free to contact us.
PFG Money
PO BOX 842, Tullamarine, VIC - 3043, Australia
Phone: +61 3 9012 6684
Email: info@pfgmoney.com.au
